🔹 [Your Name]: Good morning/afternoon. Thank you for reaching out to us. My name is [Name], and I'm truly sorry to hear that you're not satisfied with your purchase. We value your feedback, and I'm here to help. Please share the details of your experience.

🔹 [Your Name]: Could you please provide me with your order number or any other identifying details?

🔹 [Your Name]: I'd like to understand more about the specific issues you faced with the product. Could you describe what happened?

🔹 [Your Name]: I appreciate you taking the time to share that with us, [Customer's Name]. I understand your concern regarding [specific issue]. To ensure I have all the details, you're saying [summarizes complaint]. Is that correct?

🔹 [Your Name]: Thank you for clarifying. I sincerely apologize for the inconvenience you've experienced. Let's work together to find a resolution.

🔹 [Your Name]: Based on what you've shared, I can suggest [potential solution, e.g., a replacement, refund, or discount on a future purchase]. Does that sound good, or would you prefer a different solution?

🔹 [Your Name]: Alright, I've initiated the [agreed-upon solution]. You can expect [what the customer should expect next, e.g., "a replacement to be delivered in 3-5 business days"].

🔹 [Your Name]: We genuinely value feedback from our customers as it helps us improve. I'll ensure your feedback is passed on to the relevant department for review.

🔹 [Your Name]: Is there anything else I can assist you with today, [Customer's Name]?

🔹 [Your Name]: Thank you for bringing this to our attention. We apologize for any inconvenience and appreciate your understanding. Please don't hesitate to reach out if you have any further concerns. Have a good day!